At DXCANADA we offer full 1 year manufacture warranty on all our product and if you product is defective with in first 30 days we will replace it, but you must ship the product to us at your cost with all accessories and original packaging. If your unit passes initial inspection, we will ship the replacement unit at our cost back to you.
IMPORTANT: Damage from attempting Firmware Uploads/Updates are done at your own risk, and attempting such a procedure during your warranty period might void your warranty. We have the right to refuse the warranty service to anyone who is tempering with radio base firmware software.
Shipping & Returns
At DXCANADA we are committed to providing you with the best possible service! Orders usually ship within 1-2 business days. Delivery times are given in working days (excluding weekends), from the shipment.
Unfortunately, we do not offer a full refund on products sold. In special circumstances, we are committed to offering partial refunds within 7 days of purchase. A restocking fee of 25% will apply.
**Please note, the product must be shipped back to our warehouse at the buyers expense with all original packing and accessories. Once the product is received and passes technical inspection the refund will be issued.
You should expect to receive your refund within four weeks of sending your package to our warehouse, however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item or have any issues, please contact us with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to return items from your order.
All refunds may take up to 30 days.
You may exchange all unused items within 30 days of purchase. We will cover all shipping costs if the return/exchange is a result of our error i.e. you received an incorrect item, etc. If the exchange is due to a defective item the buyer must ship the product at their cost back to our warehouse and we will pay the shipping to get your replacement unit back to you as soon as possible.
We can ship to virtually any address in Canada. To be competitive we offer fixed shipping rates. Here is the general list of our shipping cost to all Canadian postal codes.
Accessories $15 + tax
Hotspots $15 + tax
Handhelds $20 + tax
Mobile Radios $25 + tax
HF Portable Radios $30 + tax
When you place an order, the fixed shipping rate is applied and we will ship your item within 24 hours, between Monday and Thursday. All orders received Friday to Sunday will be shipped on Monday morning. We do not ship items during holidays. All our merchandise is shipped from Canada to provide quick service and delivery.
**Please also note that we reserve the right to change the rates or cancel orders if there are any shipping difficulties. Our team will contact you to inform you of the circumstances or to make different arrangements should they arise.
These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice.